We make the phone system do the job your business actually does.
Aussie AI Phone is an integration shop, not a phone company. We take Uniden Voice over Cloud and wire it into the software your team already runs, build the features the platform doesn’t ship with, and put AI on the calls that are costing you people. Big, complicated rollouts, or a small team that just wants someone to sort it out properly.
A phone system that doesn’t talk to your other software is a phone system your staff have to re-type. We sit in the middle and make the call, the customer and the job the same record.
Swipe the map sideways
From a multi-site rollout with a compliance officer attached, down to a five-person office that just wants the after-hours calls to stop going missing.
Every platform runs out of road somewhere. When yours does, we write the bit that carries on: bespoke call flows, routing logic the admin console won’t express, customer-facing portals, internal tools, reporting that matches how you actually measure the business.
A phone call that doesn’t reach your systems is a phone call somebody has to re-type. We join the platform to your CRM, job management, accounting, rostering and storefront so the call, the customer and the job are the same record from the first ring.
Not a demo. Voice agents that answer at 6pm, qualify the caller, look the account up, book the job into the real diary and hand a human the context when it matters. Trained on your data, your pricing and your words.
Plenty of our work isn’t complicated, it’s just nobody there has the time or the appetite. We configure it, document it in plain English, train the team, and stay on the end of the phone afterwards.
Shortened for the page, but this is the shape of the work. Every one of these started as a job somebody was doing by hand.
A plumbing group with forty vans was losing ten minutes a job to re-typing. Now an inbound call matches the number against job management, pops the site history on the operator screen, and writes the call back against the job the moment it ends. No double entry, and the notes are actually there.
// Inbound call -> find the customer, find the open job, pop the screen.
export async function onInboundCall(event) {
const caller = normaliseAu(event.from); // +61... every time
const customer = await simpro.customers.search({ phone: caller });
if (!customer) return agentScreen.show({ template: "new-lead", caller });
const job = await simpro.jobs.findOpen({ customerId: customer.id });
await agentScreen.show({
template: "known-customer",
name: customer.name,
site: job?.siteAddress ?? customer.billingAddress,
lastVisit: customer.lastVisitedOn,
openJob: job?.number ?? null,
balance: customer.balanceCents / 100
});
}Every accounts line in the country fields the same three questions. We wire the menu straight into the ledger, verify the caller against the account, and read back the balance, the due date and the last payment. The ones that need a human still get one, only now the human isn’t reading out a number.
{
"flow": "accounts-enquiry",
"verify": {
"method": "account-number",
"attempts": 2,
"fallback": "queue:accounts"
},
"steps": [
{ "say": "I can read out your balance and due date. One moment." },
{ "lookup": "xero.invoices.outstanding", "by": "contactId" },
{ "say": "Your balance is {{balance}}, due {{dueDate|spoken}}." },
{ "offer": { "sms": "payment-link" } },
{ "offer": { "transfer": "queue:accounts" } }
],
"log": { "store": "call-audit", "retainDays": 2555 }
}The agent is only useful if it can commit. This one checks live technician availability, holds the slot, confirms it aloud, writes the booking into the scheduling system and texts the customer. Anything outside its brief goes to the on-call mobile with a summary already written.
[
{
"name": "find_available_slot",
"description": "Next free technician slot for a suburb and job type.",
"parameters": {
"suburb": "string",
"jobType": "string",
"urgency": "standard|emergency"
}
},
{
"name": "book_job",
"description": "Commit the slot. Returns a job number to read back.",
"parameters": {
"slotId": "string", "caller": "string", "notes": "string"
}
},
{
"name": "escalate_to_oncall",
"description": "Ring the on-call mobile, pass the transcript summary.",
"parameters": { "reason": "string", "summary": "string" }
}
]Platform reporting answers platform questions. The board wants cost per booked job by branch. We stream the call events into the warehouse alongside the job and invoice data, so the phone stops being a separate report nobody opens.
-- Cost per booked job, by branch, by week.
SELECT
b.branch,
date_trunc('week', c.started_at) AS wk,
count(*) FILTER (WHERE c.direction = 'in') AS inbound_calls,
count(DISTINCT j.job_id) AS jobs_booked,
round(sum(c.cost_cents) / 100.0, 2) AS call_spend,
round((sum(c.cost_cents) / 100.0)
/ nullif(count(DISTINCT j.job_id), 0), 2) AS cost_per_job
FROM calls c
JOIN branches b ON b.id = c.branch_id
LEFT JOIN jobs j ON j.source_call_id = c.id
GROUP BY b.branch, wk
ORDER BY wk DESC, call_spend DESC;Also on the list:
Every name below is something we’ve integrated at least once, in production, for a paying client. If yours is on it we’ve seen its quirks before.
That’s the list we’ve shipped, not the list we could. Anything with a REST API, a webhook or a database we can reach is in scope, and where a platform has no API at all we’ve still got there with scheduled exports and a bit of stubbornness.
We are an integrator. We could build on anything, and we have. We build on this one because it gives us the most to work with and the fewest excuses.
Open API, webhooks and a real SDK, rather than a settings page and a support ticket. Forty-plus call-flow features are on every plan, so we are building on the whole platform instead of designing around a paywall.
Direct engineering contact, access to the SDKs and APIs as they’re written, and sight of upcoming releases. When a client needs something the platform is about to ship, we know, and we plan around it instead of building it twice.
Our response times are only worth the paper they’re on if the platform behind them answers too. Support, engineering and the call data are all onshore and in our timezone, so an escalation at 4pm on a Friday is a phone call, not an overnight ticket to another hemisphere.
One supplier chain, end to end: us for the build, Uniden for the platform, both in Australia. No offshore vendor to wait on, and no finger-pointing between them when something needs fixing.
Wherever the work is
Our customers usually know exactly what they want the phone system to do. What they don’t have is a spare person to go and build it. Aussie AI Phone know our platform properly and they understand how a business actually runs, which is a rarer combination than it sounds. They take the job off the customer’s desk and hand it back working, so our customers keep their own people on the work they’re good at.
The common thread isn’t the industry. It’s that a missed or mishandled call costs real money, and somebody is currently absorbing that by hand.
Vans, jobs, on-call rosters
Depots, drivers, dispatch
Properties, agents, saleyards
Bookings, orders, multi-site
Contracts, sites, compliance
Patchy links, long distances
You should be able to work out roughly what this costs without booking a call first. So here it is.
Straight time for build, integration and advisory work. Billed in the hours we use.
Run remotely, over a call and a look through your systems. We go through what you’re running now, what it’s costing you and where the call is falling out of the process. You get a written plan and a fixed-price quote for the work.
For larger rollouts and anyone who wants us on the hook continuously: a block of hours a month at an agreed rate, with response times in writing.
All prices in Australian dollars and exclude GST.
$450 fixed, run remotely. We map what you run, what it costs and where calls fall out of the process.
A written plan, prioritised, and a fixed price for the build. No obligation to use us for it.
We build, test against your real call flows and cut over out of hours. Your team is trained before it goes live.
Response times in writing, a named engineer, and a platform vendor in the same timezone behind us.
Gold is the top partner tier, and it’s the reason we can do this work at all. It gives us direct engineering contact rather than a public support queue, access to the SDKs and APIs, and visibility of upcoming releases so we build around what is coming instead of building it twice. It also means the platform vendor is accountable to us contractually, which is what lets us put service levels in your agreement.
Yes, and a good share of our work is exactly that. Small teams with no IT person are usually the ones getting the least out of the platform they’re already paying for. We set it up, write the documentation in plain English, train your staff and leave you a person to ring.
A review of your current platform, numbers and call flows, mapped against the systems your business already runs, and a written plan with a fixed-price quote for the work. It is $450 plus GST, fixed, and it’s run remotely, which is what keeps it at that price anywhere in the country. If you want us on site we will quote that separately, and it’s usually worth it for a multi-site rollout or an old on-premises system nobody has documentation for. The plan is yours whether or not you engage us to build it.
Professional services are $150 per hour plus GST, billed against itemised work. Larger or ongoing engagements usually move to a monthly package at a discounted rate with response times written into the agreement. Every quote we give after the audit is fixed price, so the hourly rate is the ceiling, not a surprise.
For the integration and AI work, yes, because that’s the platform we are certified on and the one flexible enough to do this properly. If you’re on something else, the audit still tells you what is possible and what a move would cost, and you’re free to take that plan elsewhere.
Yes, on package and retainer engagements. Response and resolution targets go in the agreement. We can offer them because the platform underneath us is Australian owned and Australian supported, so our escalation path is a phone call in business hours rather than a ticket into another timezone.
We go through what you’re running, what it’s costing you, and where the call is falling out of the process. You get a written plan and a fixed-price quote for the work, and it’s yours to keep whoever you decide to use.
$450 fixed, in AUD, excluding GST. Conducted remotely, Australia wide. On-site audits quoted separately on request.
